Shipping policy

At Èvoque Beauty, we work hard to get your order to you quickly and safely. Below is everything you need to know about how we ship.

Where We Ship

We currently ship to the United States and to select international markets across Europe, Asia, the Middle East, and Oceania. If your country is available, you'll be able to select it at checkout.

Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You'll receive a confirmation email with tracking information as soon as your order ships.

Delivery Times

United States: US orders are delivered within 3–15 business days after dispatch. Most orders ship from our US fulfillment centers and arrive sooner — typically within 4–9 business days of being placed.

International: International orders are delivered within 10–28 business days after dispatch, depending on your location and local customs processing.

Select items may ship from our international fulfillment centers; these orders may arrive toward the upper end of the stated delivery window. Your tracking information will always reflect the accurate route and estimated delivery time for your order.

Shipping Costs

Shipping rates are calculated and displayed at checkout based on your delivery address and order details — no surprises, no hidden fees.

Customs, Duties & Taxes (International Orders)

International orders may be subject to import duties, taxes, or customs fees levied by your destination country. These charges, where applicable, are the responsibility of the customer and are not included in our product or shipping prices unless collected at checkout.

Order Tracking

Once your order ships, you'll receive a tracking number by email. Tracking updates may take 24–48 hours to appear after dispatch.

Delays

While we do everything we can to meet the delivery windows above, occasional delays can occur due to carrier issues, customs processing, weather, or peak-season volume. If your order is significantly delayed beyond the estimated window, contact us and we'll investigate with the carrier right away.

Incorrect Address / Undeliverable Packages

Please double-check your shipping address at checkout. We are unable to reroute packages once shipped. If a package is returned to us as undeliverable due to an incorrect address provided by the customer, we'll contact you to arrange reshipment (additional shipping charges may apply).