FAQ

Q: Where do you ship to?

We ship to the United States and to select international markets across Europe, Asia, the Middle East, and Oceania — including the United Kingdom, Canada, Australia, Germany, France, Japan, the UAE, and more. If your country is available, you'll be able to select it at checkout. We do not ship to PO Boxes, APO/FPO addresses, or US territories at this time.

Q: How long does delivery take?

Orders are processed within 1–3 business days. US orders are delivered within 3–15 business days after dispatch — most orders ship from our US fulfillment centers and typically arrive within 4–9 business days of being placed. International orders are delivered within 10–28 business days after dispatch, depending on destination and customs processing.

Q: Where do orders ship from?

Most orders ship from our US fulfillment centers. A small portion of our catalog ships from our international fulfillment partners, which may require additional transit time — your tracking information will always reflect the accurate route and delivery estimate for your order.

Q: Do you offer free shipping?

Yes — standard shipping is free on all orders over $50. Orders below $50 are charged a flat $5.99 shipping fee within the US, or $8.99 for international orders.

Q: What if my item arrives damaged or defective?

We'll make it right — your choice of a free replacement or a full refund. Email care@evoquecares.com within 14 days of delivery with your order number and clear photos or a short video of the issue. In most cases you won't need to ship the item back.

Q: Do your products come with a warranty?

All items are covered against defects and damage for 14 days from delivery — if something isn't right, we'll replace it or refund you. For issues that appear after the 14-day window, contact us and we'll do our best to resolve it.

Q: Can I change or cancel my order after placing it?

Orders can be changed or cancelled any time before they ship — usually within 1–3 business days of ordering. Contact us as soon as possible. Once an order has been dispatched, it can no longer be changed or cancelled.

Frequently Asked Questions

Got questions? We have answers. If you can't find what you're looking for, contact us and we'll get back to you promptly.

🛍️ Orders & Shopping

How do I place an order?

Simply browse our collections, add your chosen products to cart, and proceed to checkout. We accept all major credit and debit cards through our secure Shopify-powered checkout.

Can I change or cancel my order after placing it?

Orders can be changed or cancelled any time before they ship — usually within 1–3 business days of ordering. Contact us as soon as possible via our contact page and we'll do our best to help. Once an order has been dispatched, it can no longer be changed or cancelled.

Is your website secure for payments?

Yes — our store uses Shopify Payments with SSL encryption. Your payment details are never stored on our servers and all transactions are fully secure.

🚚 Shipping

Where do you ship to?

We ship to the United States and to select international markets across Europe, Asia, the Middle East, and Oceania — including the United Kingdom, Canada, Australia, Germany, France, Japan, the UAE, and more. If your country is available, you'll be able to select it at checkout. We do not ship to PO Boxes, APO/FPO addresses, or US territories at this time.

How long does delivery take?

Orders are processed within 1–3 business days. US orders are delivered within 3–15 business days after dispatch — most orders ship from our US fulfillment centers and typically arrive within 4–9 business days of being placed. International orders are delivered within 10–28 business days after dispatch, depending on destination and customs processing. You'll receive tracking information by email once your order ships.

Where do orders ship from?

Most orders ship from our US fulfillment centers. A small portion of our catalog ships from our international fulfillment partners, which may require additional transit time — your tracking information will always reflect the accurate route and delivery estimate for your specific order.

Do you offer free shipping?

Yes — standard shipping is free on all orders over $50. Orders below $50 are charged a flat $5.99 shipping fee within the US, or $8.99 for international orders.

How do I track my order?

Once your order ships, you'll receive a tracking number by email. Please allow 1–3 business days for tracking to begin updating after dispatch. You can use it to monitor your delivery through the carrier's tracking page.

↩️ Returns & Refunds

What is your return policy?

We accept returns and offer refunds or replacements for items that arrive defective, damaged, or incorrect, reported within 14 days of delivery. Due to the personal-care nature of our products, we're unable to accept returns for change of mind, or for used items that are in working condition. Please review our full Refund Policy before purchasing.

What if my item arrives damaged or defective?

We'll make it right — your choice of a free replacement or a full refund. Email us at care@evoquecares.com within 14 days of delivery with your order number and clear photos or a short video of the issue. In most cases you won't need to ship the item back.

How do I start a return or claim?

Email care@evoquecares.com within 14 days of delivery with your order number, a brief description of the issue, and photos or video. Our team reviews every claim within 1–2 business days and will send you next steps.

📦 Products

Are your products safe to use?

Yes — all products in our collection are selected for quality and safety. Our skincare devices and beauty tools are for external use only. Please read all product instructions before use and discontinue use if irritation occurs.

Do your products come with a warranty?

All items are covered against defects and damage for 14 days from delivery — if something isn't right, we'll replace it or refund you. For issues that appear after the 14-day window, contact us at care@evoquecares.com and we'll do our best to resolve it.

📬 Contact & Support

How can I contact you?

You can reach us by email at care@evoquecares.com or by phone at +1 (505) 295-4258, Monday to Friday, 9:00 AM – 6:00 PM MT. We typically respond to emails within 24–48 hours.

Where is Èvoque Beauty based?

Èvoque Beauty is operated by Evoque Cares LLC, a registered US company based in Albuquerque, New Mexico. We serve customers across the United States and in select international markets across Europe, Asia, the Middle East, and Oceania.