Refund policy
REFUND & RETURN POLICY
Effective Date: February 2026
Countries We Accept Returns From: Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States
Return Eligibility
We accept returns for both defective and non-defective products within 14 days of delivery.
Product Condition: Products must be in new, unused condition with original packaging and tags attached.
Return Method
All returns must be sent by mail. Customers are responsible for:
- Downloading and printing the return shipping label
- Packaging the item securely
- Shipping costs (unless the item is defective)
Restocking Fee
A restocking fee of 10% of the product price applies to all non-defective returns.
Exchanges
We accept exchanges for different sizes, colors, or products. Contact us within 14 days of delivery to initiate an exchange. The same conditions apply as returns.
Refund Processing
Once we receive and inspect your return, refunds will be processed within 18 business days to your original payment method.
Defective or Damaged Items
If you receive a defective or damaged item:
- Contact us within 14 days with photos of the issue
- We will provide a prepaid return label at no cost
- No restocking fee applies
- Full refund or replacement will be issued
How to Initiate a Return
- Contact us at care@evoquecares.com within 14 days of delivery
- Include your order number and reason for return
- Download and print your return label
- Ship the item back to us
Contact Information
- Email: care@evoquecares.com
- Phone: +1 (505) 295-4258
- Business Hours: Monday–Friday, 9:00 AM – 6:00 PM EST
Business Name: EVOQUE CARES LLC (dba Èvoque Beauty)