Refund policy

 

EVOQUE CARES LLC (dba Èvoque Beauty) Refund & Exchange Policy

Non-Returnable Items
For health and safety reasons, the following cannot be returned:

  • Opened or used beauty and skincare products

  • Products without original packaging

  • Sale or clearance items (unless defective)

Exchanges
To exchange an item for a different product, contact us within 14 days of delivery. We will provide instructions for the exchange.

Damaged or Defective Items
If you receive a damaged or defective item, contact us within 7 days of delivery with photos of the issue. We will provide a replacement or full refund within 7 business days of approval.

Refund Method
Refunds will be issued to the original payment method within 5–10 business days after approval.

Contact Us
For any refund or exchange inquiries:

  • Email: care@evoquecares.com

  • Business Hours: Monday–Friday, 9:00 AM – 6:00 PM EST

  • Phone: +15052954258

Last updated: December 2025

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